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Policies


payment options

Currently, credit card payment is due on receipt upon checkout. If Cheque, EFT, or e-transfer is preferred, please feel free to reach out and we can set this up: sales@malathebrand.com.

shipping

All candles are built to order and typically require a 7-14 day production timeline. Fulfillment will begin within 2 business days of an order being placed. We will work as quickly as we can to get your order produced and shipped, and if any mandatory in-hand dates are required please let us know so we can try to accommodate your request. 

We make everything by hand and fulfill out of our studio from Richmond, BC. Standard ground shipping is our default shipping method, which can take anywhere from 4-16 days depending on your location. Express shipping is available as an option at check out as well. 

If you want to do local pick up at our Richmond, BC warehouse, please select this option during check out!

order cancellation

We cannot accept cancellations once an order has been placed, as it will have been moved to production. If there is an error made in your order, please reach out to us asap and we’ll try to change it on our end. Please note, we can’t promise any changes after your order has been submitted!

retail map

To have your shop name on our official retail map, you must have placed a minimum of 3 orders within 6 months before qualifying.

store display

Testers of candles can be purchased at a reduced rate, so you can show the candle out of the box in your retail location. These testers are not for retail sale, and there is a limit of 1 tester per SKU ordered for each order. If a single PO is for multiple doors, additional testers may be purchased for each door.

online e-commerce placement

Currently, our online presence is reserved for malathebrand.com and select retailers only - if you would like to request to list our candles on your online shop, please reach out before doing so!

msrp

To keep it consistent across the board, please note our candles are to be priced and sold at an MSRP of $38 CAD // $32 USD for 8 oz, $22 CAD // $22 USD for 4 oz, and $60 CAD// $50 USD for 16 oz.